Shipping policy

Overview

At BetterCrown, we take every order sincerely and have worked to deliver your order immediately and effortless. This page introduce our shipping policy with all details from costs, shipping time, and delivery time. Please have a look before place your order.

1.  Shipping Regions, Times & Fees

Region	Standard Shipping Time	Standard Shipping Fee	Express Shipping
United States & Canada	7–15 Business Days	Free for orders over $49.9, otherwise $10	$25 (5–9 Business Days)
Europe (UK, France, Germany, etc.)	8–18 Business Days	Free for orders over $49.9, otherwise $10	$25 (6–10 Business Days)
Oceania (Australia & New Zealand)	8–15 Business Days	Free for orders over $49.9, otherwise $10	$25 (6–9 Business Days)
Asia (Japan, South Korea, Singapore)	5–10 Business Days	Free for orders over $49.9, otherwise $10	$25 (3–6 Business Days)

Note: Shipping costs may vary based on the destination, weight, and dimensions of the package. Additional charges may apply for remote or difficult-to-reach locations. This is only for In Stock order.

2.  Estimated Total Delivery Time

In Stock order: Processing (1–3 business days) + Shipping (5–18 business days depending on destination)

Pre-Order: Processing (2Weeks/4Weeks) + Shipping (5–18 business days depending on destination)

Region	Estimated Delivery Time
North America	8–18 Business Days
Europe	9–21 Business Days
Oceania	9–18 Business Days
Asia	6–12 Business Days

Please note that the delivery time is only for reference. The actual delivery time may be varied from uncontrollable factors, such as customs delays, our national holidays, international/your holidays, weather conditions, or carrier issues. We are not responsible for all delays caused by these factors. Please note that delivery time starts from the moment we finish processing your order, and it counts from the day that we upload the delivery number and send the delivery note to you, not the time you placed your order.

3.  Processing Time

For In Stock order, the order will ship in 1-3 business days. For the Pre-Order, the order will be shipping in 2 weeks(14 days) or 4 weeks(24 days). If there is any delay for uncontrolled factors, like peak seasons, we will send the email to you. Please understand that. Once we send your package, you will receive an email from us to check your package.

4.  Order Tracking

We will send you an email to let you know your package is on the way with the tracking numbers. You can use check the status and location of your package through the carrier's website with these tracking numbers.

5.  Customs, Duties, and Taxes

All packages are delivered duty-free. If import taxes apply, they are the responsibility of customers. Customs duties and taxes may apply based on the destination country's customs regulations, and consumers are responsible for these. We recommend checking with your local customs office for more information on potential fees.

6.  Package Issues

If your package is lost or damaged during shipping, please contact our customer service at bettercrown5931@gmail.com or +8615989571776. We will work hard to resolve the issue and ensure you receive your package.

7.  Address Issues

Please double-check your address and phone number before placing your order, making sure that both are correct. Otherwise, we cannot make sure that you can get your package. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply to reship orders to the correct address.

8.  Contact Us

If you have any questions or confusion about our shipping policy, please contact us through our email: bettercrown5931@gmail.com or call us at +8615989571776.

Thank you for shopping with BetterCrown. We sincerely thank you for your order and are committed to providing you with a satisfying shopping experience.