Refund policy
Overview
At BetterCrown, we are committed to providing high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help. Our return and refund policy is designed to ensure a smooth and hassle-free process for our customers.
Returns
Eligibility for Returns:
Items must be returned within 30 days of the delivery date.
Items must be unused, in their original condition, and with all tags and packaging intact.
Damaged or sale items are not eligible for returns unless there is a defect in workmanship or materials.
How to Initiate a Return:
Contact Us:Â Email our customer service team at [aungwinter888@gmail.com]
 with your order number, a brief description of the issue, and any relevant photos if applicable.
Approval:Â Once your return request is approved, you will receive a return authorization and detailed instructions on how to proceed.
Shipping:Â You are responsible for the return shipping costs. Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Return Address: No.30, Xinmuxinyuan Industrial Zone, Pinghu Street, Longgang District Shenzhen, China, 518111
Processing Your Return:
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your return.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Refunds
Full Refunds:
Full refunds are issued for items returned in their original condition within 30 days of delivery.
Shipping costs are non-refundable.
Partial Refunds:
Partial refunds may be granted in the following situations:
Items are returned after the 30-day window.
Items are not in their original condition, damaged, or missing parts for reasons not due to our error.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [aungwinter888@gmail.com].
Non-Returnable Items
1. Gift cards
2. Items on sale or clearance
3. Damaged or sale items
Contact Us
If you have any questions about our return and refund policy, please contact us at [aungwinter888@gmail.com] or call us at +8615989571776.
Thank you for shopping with BetterCrown. We value your business and strive to provide you with the best products and service possible.